What is Predictive Dialer?
The outbound calling system automatically dialing from a list of telephone numbers is referred to Predictive Dialer. Predictive Dialers call numbers automatically help agents screen for busy signals, voicemail, no-answers and disconnected numbers like other types of autodialers. Other than automatic dialers, what sets predictive dialers? When human agents will be available to make the next call, their ability to utilize call metrics to predict the moment will be done. At the similar time, another distinguishing characteristics of predictive dialers is that they dial multiple numbers. At the right time to ensure maximum agent utilization, the motive is to call the right number of leads. Through a complex set of algorithms , dials phone numbers at optimized times while automatically filtering out answering and fax machines, busy signals and disconnected calls, a predictive dialer is an automated service works accordingly. With a highly increased chance of placing a live call to a willing a customer, the optimal lead management defines one of the greatest predictive dialer.
For contact centers, predictive dialer benefits increases agent productivity and reduced operational cost. Idle time is diminished significantly as the dialer determines the best times to call and agents save time by no longer needing to dial customers. While already dialing the next number, predictive dialer further predict when a current call will be finished. As agents place fewer costly outbound calls and fewer agents are required to service the voice channel and in addition to this, operational cost is also diminished. Predictive dialers with CRM integration do not need additional expensive telecom hardware or integration, cutting further costs to the organization.
For surmising the exact time that an agent must be finishing up with a call and then dials other number, the dialer however uses algorithms accordingly. With a steady stream of calls with little-to-no downtime, predictive dialers supply agents when working properly.
This helps agents and telemarketers saving their lot of time. Let’s take an example, dialing a number can take 30 seconds manually. And it might result in answering only one out of every three or four calls. Although, calculation by predictive dialers can be done at an average length of a call and the average number of dials it makes connection and when moving from one call to the next, it optimizes dialing that enables agents to shift accordingly.