Dialer and CRM system are two main tools used in call centers and service based companies. Company uses the MDDialer to run the calling campaigns which can be inbound or outbound. During the call, the agents need to look into the details of the caller to provide them personalized experience, which comes from the CRM system. The major and most common issue faced by the agents is switching over between two different screens of MDDialer and CRM system. Also, there is a major concern of keeping the data similar and updated in both of the define systems.
MDDialer has come up with the best solution to provide CRM integrated with the Dialer which makes a dramatic impact on your contact center’s agent efficiency and also seamless working between these two systems without switching back and forth.MDdialer provides Dialer and CRM integration service so both systems work in harmony. Moreover, they offer a custom widget which furnishes agents with an advanced tool to operate both systems from a single screen.
MDDialer has been widely used as a complete dialer system over the years which is open sourced and act as a perfect call center suite. Call centers, companies engaged in market research or in event management often make the best use of MDDialer’s role as a Predictive Dialer to propel their business.