Cloud Contact Center Solutions offered by MDDIALER TECHONOLOGIES helps contact centers increase the efficiency, productivity and market share.
Our Cloud Contact Center Solution doesn’t require any expensive hardware or software.
Start with ACD, IVR and integrate CRM, API, and Dialers. Quality management, reporting and analytics using Web based Admin Tool
Dedicated User Extensions FOR Direct Calling
Personal Voicemail & Team VoiceMail
3-way Conference and Call Transfers
Interactive voice response
Upload and download of customer lists
Internal DNC and Blacklist
Free Technical Support 24*7 by Phone, Live Chat or Remote Login
You don’t need to buy, maintain or upgrade hardware, Pay only for what you use each month.
Automatic software updates will happen at regular intervals.
Matching inbound and outbound call information with CRM data
Control Calls : Recording, Parking, Conference, click to Dial etc
Automatically saves call logs when a call ends
Provides a single, multichannel administrative environment
MDDIALER offers High Level Data Protection due to its secure data protection policies.
We offer High Level Data Encryption right from your agent’s web browser including the back end database where you have stored your data on our secure hosted servers.
We use international standard strong encryption algorithms to safeguard your vital data.