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Cloud Contact
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Cloud Contact Center Solutions offered by MDDIALER TECHONOLOGIES helps contact centers increase the efficiency, productivity and market share.
Our Cloud Contact Center Solution doesn’t require any expensive hardware or software.
Start with ACD, IVR and integrate CRM, API, and Dialers. Quality management, reporting and analytics using Web based Admin Tool

Call + Lead Management

Dedicated User Extensions FOR Direct Calling
Personal Voicemail & Team VoiceMail
3-way Conference and Call Transfers
Interactive voice response
Upload and download of customer lists
Internal DNC and Blacklist

Support 24/7

Free Technical Support 24*7 by Phone, Live Chat or Remote Login
You don’t need to buy, maintain or upgrade hardware, Pay only for what you use each month.
Automatic software updates will happen at regular intervals.

CRM Integration

Matching inbound and outbound call information with CRM data
Control Calls : Recording, Parking, Conference, click to Dial etc
Automatically saves call logs when a call ends
Provides a single, multichannel administrative environment

MDDIALER offers High Level Data Protection due to its secure data protection policies.
We offer High Level Data Encryption right from your agent’s web browser including the back end database where you have stored your data on our secure hosted servers.
We use international standard strong encryption algorithms to safeguard your vital data.

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Email Chat

Customer can rely on us for assured and detailed resolution over email. Drop your queries at info@mddialer.com

Live Chat

To find immediate and instant resolution of your issues, interact with our customer support officer over chat.

Troubleshooting and Configuration

We configure the Dialer to its best potential for you and further in any unfavourable situation, our prompt technical support is always there.

By opting for an option of taking all the voicemails to your emails, you can always check the calls that you could not receive

Pop up will open when the user clicks the Caller ID pop up in the bottom right hand corner of the screen.

We take care of every aspect of the DID set up to give you a firm platform for productive communication.

Effective control on the campaigns with Dialer allows the business to implement the marketing strategies with ease and efficiency.

call center services

MDDIALER

We configure the Dialer to its best potential for you and further in any unfavourable situation, our prompt technical support is always there.

Predictive Dialer

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase..

CRM Integration

MDdialer have a team of experienced consultants that can support you with all your integration needs.

Integrated Call Recording

you are able to automatically record all call being received by the agents or allow the agents control over when they can start or..

Manual Dialer

Manual dialer still very useful then directly dialing from soft/hard phone. Reports can still be gathered to monitor progress.

Agent Dashboard

Our beautifully designed dashboard keeps your managers up to date with Current stats, Agent sales, Talk time and QA..

Dialing Features

Our dialer features the only no-pause dialing system in the industry, which results in significantly less hangups from..

Web-Configurable IVRs

From the Admin site you are allowed to configure multi-level Interactive Voice Responses (IVRs) that have numerous end-points(in hundreds) , with time..

Web-based Agent

This phone has the ability to operate as an integrated unit of the Agent Screen of MDdialer on any agent workstation that is based on the Windows platform.

Telco lines and VOIP trunks

IP Authentication (Ip address) or Digest Authentication (account and SIP password) when you decode which switch platform to use you need to establish a SIP trunk..

Reports & Analytics

Automatically generates call reports for agent activities and call volume activity for hourly, daily, weekly, monthly, and yearly tracking Mddialer ..

Call Handling

I’m setting up the callback (inbound) campaign for our MDdialer outbound campaign and I’m not sure how to make the inbound campaign behave in the way ..

CallBacks

You disposition scheduled callbacks and a calendar comes up. When you schedule the call back it saves it in “my active callbacks” for that specific rep.

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