Faq

VOIP Service Provider, Dialer Termination, Hosted PBX,
Predictive Dialers.

Frequently Asked Questions – MDDialer

What Is MDdialer?

MDDIALER is one of the World’s leading Asterisk Dialer.

Will I need infrastructure on-site?

While some other VoIP dialler services may require on-site infrastructure in order to function, we do not. Our hosted dialler service is entirely cloud based and able to be customised over the internet.

What Payment Types Are Accepted?

We accept PayPal, Credit Cards and Wire Transfer.

Can I have a Free Trial ?

Yes, We do offer a free trial depending upon the demand and availability of our products. Otherwise we have a starter option also in which you can start using MDDIALER for just $ 10 for 3 days. For more information contact our representative.

Do You Provide Free Technical Support?

Yes we provide 24*7 Full Technical Support for all of our customers fully free for first year of purchasing from us. After that based on your usage you have to pay a nominal fee as per query which is not much but just to meet small part of our expenses which we spend on running technical support services whole day and night. Our main focus is 100% Customer Satisfaction irrespective of our expenses on that. If you have any query you can either Email us or call us at our Toll Free Phone Number. You can also chat live with our Technical Support Executive for resolution of any issue. All of our technical support services are available round the clock.

How long does it take to setup?

Generally it takes less than 12 hours for setting up of MDDIALER for you once we receive the payment. On special occasions we can make and create a live running setup in less than 30 minutes, if you have already planned some event based on that. But for that there are some extra charges. After setting up We will provide you full fledged free training for one week so that you become fully enable to utilize all the features and potential of MDDIALER to the benefit of your business.

What are the computer requirements?

Some customers may be concerned about their hardware and if their computer will be able to run the dialling services. Fortunately, all that is needed in order to successfully run the dialler is a computer, a phone and the internet. With those basic requirements set in place, we can do the rest and help you get started in no time at all.

Can you customise the dialler to my needs?

All of the diallers can be fully customised in order to meet any and all business needs. MDDialler works with numerous clients, each of whom have varying lists of customisations that they would like to use to shape the service in order to work better with them. Our experienced in house technical and design teams are ready and on standby to help customers build any type of dialing service that they want.

What kind of API integrations do you offer?

Our MDDIALER can be integrated with numerous types of custom API. Any type of CRM or API which you are using in your organization or Call Centre can be integrated with MDDIALER.

How Much bandwidth do I need?

We recommend the following:
5 seats: 512kbps
10 seats: 1 mbps
20 seats: 2 mbps

Can I check Call Details Online?

Yes, you can access your Call Details Report online in real time. You can also download your CDR in MS Office friendly CSV format.

Can I use the dialer across multiple sites?

Fortunately for customers whose business plans involve the use of multiple sites, our hosted predictive dialling services are entirely web based. This means that they can be easily implemented into numerous sites, and maintained easily and effectively without the requirement of additional, more advanced articles of hardware.

What web Browser do you recommend?

Firefox (https://getfirefox.com) is highly recommended.

What are the recommended Softphones ?

Linux: Twinkle (https://twinklephone.com) or Zoiper (https://zoiper.com)
Mac: Xlite/Eyebeam (https://counterpath.com) or Zoiper
Windows: Xlite/Eyebeam

What Codec Should I use?

To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729 available please use that instead.

How does the MDdialler work?

When connected, a MDdialler works with a list of numbers and connects each of the answered dials with the people who are making the calls. Hosted diallers use a statistical algorithm in order to effectively minimise the amount of time that an agent spends waiting for the next conversation. At the same time a power dialler allows the people on the other end of the line to spend less time waiting for an agent to become available, effectively maximizing efficiency. If all of the agents are busy, then the algorithm resets itself until an agent becomes available, and the call is put through immediately to ensure that no valuable time is lost.

What kind of training do I need and my agents need?

The training is very simple and our step-by-step approach to how you get started will have you using MDdialer within minutes after initial set up.

Your agents will quickly become comfortable with our system. Your time spent on training will be far more productive and you can focus more of your efforts on selling techniques and overcoming objections.

What's your refund policy?

Call minutes: We offer refunds on remaining pre-paid balance on our MDVoIP Dialer Service for payments made within 7 days.

Monthly Subscriptions: We do not offer refunds for monthly subscriptions on our MDdialer Packages.

Prepaid Technical Support and Consulting Services: We offer refunds only if no technical support or consulting services has been rendered.

There are no refunds for one-time/setup fees

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